Terms and Conditions

Your contract is concluded with Χρήστος Μιχαηλίδης, presented in English as Χρήστος Μιχαηλίδης (Christos Michailidis), who is the contractual trader, the platform operator and the issuer of your invoice.

HairSkillsPro and AI Hair Masterclass are distinct brands and digital properties operated by Χρήστος Μιχαηλίδης (Christos Michailidis). AI Hair Masterclass is the dedicated professional education platform, while HairSkillsPro is the connected editorial, inspiration and professional-hair ecosystem.

AI Hair Masterclass and The M³ Method™ were created by Christos Michailidis, whose English name is used for authorship, biography and brand presentation. Neither brand is a separate company, a subsidiary or a licensor of the other.

By creating an account, completing a purchase or using the website, you agree to these terms and confirm that you have read the Privacy Policy. The version you accepted is recorded with the date and time of acceptance.

You must be at least 18 years old, or otherwise legally authorised to enter into this contract, and you must provide accurate registration information.

An account is required to access purchased content. You are responsible for the accuracy of the information you provide and for keeping your contact details up to date.

Keep your password confidential and do not allow anyone else to use your account. Tell us promptly if you believe your account has been accessed without your authorisation.

AI Hair Masterclass provides professional self-paced digital education for hair professionals: video-on-demand lessons, downloadable resources, prompt templates, practical assignments, progress tracking and certificates of completion. Corporate education is supplied separately under written agreement.

The features included in each programme are those shown on the pricing page at the time of your purchase and confirmed in your order confirmation. Creator Labs are not included in Self-Paced. No discounts or instalment plans are offered unless expressly published.

Programme prices are shown on the website in euro as a one-time payment for each programme. Any applicable VAT or sales tax will be applied according to your country and your status as a consumer or a business.

• The total price payable, including any applicable VAT or sales tax, is displayed at checkout before you confirm your order.
• VAT or sales tax may vary depending on your country of residence and your status as a consumer or business.
• Where you are a business, you may be able to enter a valid VAT identification number at checkout so that it appears on the invoice and the applicable tax treatment is applied.
• Your card issuer or bank may apply currency-conversion or transaction fees which are outside our control.
• An invoice or receipt will be issued for every completed purchase.

Payment processing will be provided through the platform's approved payment provider when enrolment opens. Details of the provider, including how it handles payment data, taxes, invoices and refunds, will be published here before any purchase is possible.

Each programme level is purchased as a single one-time payment. Your contract for the educational service is with AI Hair Masterclass.

AI Hair Masterclass does not receive or store full payment-card details.

Access to the purchased programme is granted automatically to your registered account once the payment is confirmed as complete. If a payment is refunded, reversed or charged back, the corresponding access is withdrawn.

A contract is formed when we confirm your order. You receive a durable confirmation by email containing the trader identity, the product, the price and VAT, the access description, the version of these terms, the refund and withdrawal information, and your recorded consent choices.

Access is granted to the registered account used for the purchase and is personal to you. Access requires a compatible device, a current browser and an internet connection.

“Lifetime access” means ongoing access to the digital course content included in your purchase for as long as AI Hair Masterclass continues to operate and your account remains in good standing.

• It does not mean the purchaser's biological lifetime.
• It does not include every future product, course or event.
• It does not guarantee that every third-party tool referenced in the lessons remains available.
• It does not include lifetime live mentoring.
• It does not include lifetime community moderation.

If the service is materially changed or discontinued, your statutory consumer rights, including any rights to a price reduction or refund for digital content, continue to apply.

Corporate education, brand partnerships and team licences are supplied under a separate written agreement. Seat numbers, licence duration, participant lists and invoicing are agreed in that document, which prevails over these terms for the corporate services it covers.

A certificate of completion confirms that you completed the applicable course requirements. It is not a government qualification, not a professional licence and not an academic accreditation, unless formal accreditation is later obtained and expressly disclosed.

All course materials are protected. Your rights and restrictions are described in the Intellectual Property Policy, which forms part of these terms.

You keep ownership of the original work you create and submit. You grant us only the limited permission needed to host, display and review your submission for the purpose of delivering the course. Marketing use of your work requires separate, express permission.

• External AI services, social platforms and software referenced in the course have their own terms and privacy policies.
• Their availability, features and pricing may change and are outside our control.
• AI output can be inaccurate, biased or unsuitable, and must always be reviewed with professional judgment.
• AI must not replace professional judgment, client safety assessments or applicable professional standards.

The course does not require a paid third-party AI subscription unless this is clearly disclosed before purchase.

Your use of the platform must comply with the Acceptable Use Policy, which forms part of these terms.

We aim to keep the platform available at all times, but access may be interrupted for maintenance, updates or reasons outside our control. We do not guarantee uninterrupted availability.

Course content may be updated, improved or reorganised. We may withdraw individual lessons where necessary, provided the overall service you purchased remains substantially as described. Material reductions respect your statutory rights.

If you are a consumer in the European Union, you have statutory rights that these terms cannot limit, including rights relating to distance contracts and the conformity of digital content. Nothing in these terms removes those rights.

We supply the digital content and services with reasonable care and skill, and in conformity with the description provided before purchase.

Where digital content is not supplied, is inaccessible, materially defective, not as described or incompatible contrary to the disclosed requirements, you may be entitled to have it brought into conformity, to a proportionate price reduction, or to terminate and receive a refund, as provided by law.

Education does not guarantee income, follower growth, bookings, business growth, awards, employment, brand partnerships, creative recognition or specific AI outputs. This statement does not remove statutory consumer rights.

Our liability is limited to the extent permitted by law and is proportionate to the price you paid for the affected product or service.

We do not exclude or limit liability for fraud or fraudulent misrepresentation, for death or personal injury caused by negligence, for gross negligence or wilful misconduct where exclusion is prohibited, for mandatory consumer rights, for statutory digital-content rights, or for any other liability that cannot lawfully be excluded.

Where legally permitted, and only to the extent permitted for consumers, you agree to be responsible for losses we suffer as a direct result of your unlawful use of the platform, your infringement of third-party rights, or your serious breach of these terms.

We may restrict, suspend or terminate access where there is a serious or repeated breach of these terms or of the Acceptable Use Policy, for example account sharing, redistribution of materials or unlawful conduct.

Enforcement is proportionate and follows the process in the Acceptable Use Policy. Except where the law allows immediate action, we notify you, give you an opportunity to respond, and preserve your mandatory consumer rights. Paid access is not terminated arbitrarily.

We are not responsible for delays or failures caused by events outside our reasonable control, including infrastructure or third-party platform failures, strikes, natural events or acts of public authorities. Where such an event materially affects delivery, we contact you and, where required by law, offer a refund of the affected part.

These terms are governed by Greek law. If you are a consumer resident in another EU country, you also keep the protection of the mandatory rules of your country of residence.

Disputes may be brought before the competent courts of Greece. If you are a consumer, you may also bring proceedings in the courts of your country of residence, and proceedings against you may only be brought there, as provided by EU law.

We aim to resolve every issue directly. Complaints are handled by Χρήστος Μιχαηλίδης using the following procedure.

Step 1 — Submission. A complaint may be submitted to info@aihairmasterclass.com. Please include:

• Full name
• Account email address
• Order number, where applicable
• A description of the issue
• The relevant dates
• The resolution you are requesting
• Supporting evidence, where appropriate

Step 2 — Acknowledgement. AI Hair Masterclass aims to acknowledge complaints within two business days. This is an operational aim rather than an inflexible legal guarantee.

Step 3 — Review. Complaints are reviewed fairly using the relevant order, account, service and communication records.

Step 4 — Response. AI Hair Masterclass aims to provide a substantive response within 10 business days. If additional time is reasonably required, the customer will be informed of the reason and the expected response date.

Step 5 — Internal escalation. If the customer remains dissatisfied, they may request a final internal review.

Step 6 — External options. Where the purchaser legally qualifies as a consumer and an appropriate dispute-resolution body has jurisdiction, the purchaser may contact the Greek Consumer Ombudsman or another competent consumer-dispute-resolution entity. Nothing in this procedure restricts mandatory consumer rights or access to competent courts.

We do not ask for personal data that is not necessary in order to handle your complaint.

Eligible consumers may have access to alternative dispute-resolution procedures, including the Greek Consumer Ombudsman, subject to that body's rules, jurisdiction and admissibility requirements.

Not every hairdresser, salon owner, educator or corporate purchaser legally qualifies as a consumer. We do not promise that a complaint will be accepted by any dispute-resolution body, that any particular procedure is available to you, or that any particular outcome will follow.

• Greek Consumer Ombudsman (Συνήγορος του Καταναλωτή) — https://www.synigoroskatanaloti.gr
• European Commission — consumer protection and dispute-resolution information — https://commission.europa.eu/law/law-topic/consumer-protection-law_en

We may update these terms. The current version, effective date and last-updated date are shown at the top of this page. Material changes are notified in advance to registered users, and where appropriate we ask you to accept the new version before continuing to use the service.