Refund and Cancellation Policy

Refunds and withdrawal requests are administered by Χρήστος Μιχαηλίδης (Christos Michailidis), the contractual trader.

We want you to be satisfied with your purchase. This policy explains your statutory rights, our own commitments and how to request a refund. It never replaces rights you have under EU or Greek consumer law, and no purchase is described as final and non-refundable.

If you buy as a consumer, you have statutory rights relating to distance contracts and to the conformity of digital content and digital services. Nothing in this policy limits those rights.

Eligible EU consumers generally have 14 days from the conclusion of the contract to withdraw from a distance contract, subject to the statutory conditions and exceptions.

To withdraw, send a clear statement to billing@aihairmasterclass.com within the period. You may use the model withdrawal form at the end of this policy, but you are not obliged to.

We do not state that all purchases are final and non-refundable.

At checkout you are asked, in two separate and unticked confirmations, whether you want access before the withdrawal period ends:

• “I expressly request immediate access to the digital content before the end of the 14-day withdrawal period.”
• “I understand that by beginning access, streaming or downloading after giving the required consent, I may lose my statutory right of withdrawal for the supplied digital content.”

Neither box is pre-ticked, neither is hidden inside general acceptance of the Terms, and the exact wording, timestamp and policy version are recorded and repeated in your order confirmation.

If you do not give these confirmations, access begins after the withdrawal period ends, and your withdrawal right is unaffected during that period.

Simply logging in does not automatically remove every refund or withdrawal right. The final checkout wording requires legal approval.

Where you gave both confirmations above and the supply of the digital content has begun, the statutory withdrawal right may no longer apply to that content. Your conformity rights below remain unaffected.

If the content is not supplied, is inaccessible, materially defective, not as described, or incompatible contrary to the requirements we disclosed, you may be entitled to remedies which can include:

• Restoration of access
• Correction of the defect
• Replacement content
• A proportionate price reduction
• Termination of the contract and a refund where legally applicable

Contact us first so that we can restore access or fix the issue quickly.

Corporate and business purchases are governed by the separate written agreement and are generally not consumer contracts. Cancellation terms are those set out in that agreement.

Duplicate or accidental double payments are refunded in full once verified, without any requirement to justify the request.

If a technical problem prevents you from accessing the content you purchased, contact support. If we cannot restore access within a reasonable time, you may be entitled to a price reduction or a refund.

• Send your request to billing@aihairmasterclass.com using the email address on your order.
• Include your full name, the email address on the account, the order reference, the package purchased and the reason.
• We acknowledge receipt of your request, normally within 2 business days.
• We review the request against this policy and applicable law and tell you the outcome in writing.
• Approved refunds are returned to the original payment method.
• There is no fee for exercising a statutory right.

Approved refunds are returned using the original payment method, unless we agree otherwise with you and it costs you nothing.

Where the law sets a deadline for reimbursement, we comply with it. Additional time may be required by your payment provider or bank before the funds appear on your statement.

Please contact us before starting a chargeback. A chargeback opened while a refund request is being handled may delay the resolution, and access to the purchased content may be suspended while the dispute is investigated.

Refunds may be refused where the request falls outside statutory rights and this policy, for example where digital content was supplied after both express confirmations were given and no defect exists, or where the Acceptable Use Policy has been seriously breached. Any exclusion applies only as far as the law allows.

You may, but do not have to, use this form. Complete and send it to billing@aihairmasterclass.com.

• To: Χρήστος Μιχαηλίδης (Christos Michailidis), Eleftheriou Venizelou 104, Nea Erythrea 146 71, Attica, Greece, Greece, billing@aihairmasterclass.com
• I hereby give notice that I withdraw from my contract for the supply of the following digital content / service:
• Product / package:
• Order number:
• Order date:
• Customer name:
• Customer address:
• Customer email:
• Date:
• Signature (only if this form is sent on paper):

The final wording of this form requires legal review before publication.

Refunds, payments, invoices, receipts and VAT documents reach Χρήστος Μιχαηλίδης (Christos Michailidis) at billing@aihairmasterclass.com. Account and access support: support@aihairmasterclass.com. General and legal notices: info@aihairmasterclass.com.

We aim to resolve every issue directly. Complaints are handled by Χρήστος Μιχαηλίδης using the following procedure.

Step 1 — Submission. A complaint may be submitted to info@aihairmasterclass.com. Please include:

• Full name
• Account email address
• Order number, where applicable
• A description of the issue
• The relevant dates
• The resolution you are requesting
• Supporting evidence, where appropriate

Step 2 — Acknowledgement. AI Hair Masterclass aims to acknowledge complaints within two business days. This is an operational aim rather than an inflexible legal guarantee.

Step 3 — Review. Complaints are reviewed fairly using the relevant order, account, service and communication records.

Step 4 — Response. AI Hair Masterclass aims to provide a substantive response within 10 business days. If additional time is reasonably required, the customer will be informed of the reason and the expected response date.

Step 5 — Internal escalation. If the customer remains dissatisfied, they may request a final internal review.

Step 6 — External options. Where the purchaser legally qualifies as a consumer and an appropriate dispute-resolution body has jurisdiction, the purchaser may contact the Greek Consumer Ombudsman or another competent consumer-dispute-resolution entity. Nothing in this procedure restricts mandatory consumer rights or access to competent courts.

We do not ask for personal data that is not necessary in order to handle your complaint.

Eligible consumers may have access to alternative dispute-resolution procedures, including the Greek Consumer Ombudsman, subject to that body's rules, jurisdiction and admissibility requirements.

Not every hairdresser, salon owner, educator or corporate purchaser legally qualifies as a consumer. We do not promise that a complaint will be accepted by any dispute-resolution body, that any particular procedure is available to you, or that any particular outcome will follow.

• Greek Consumer Ombudsman (Συνήγορος του Καταναλωτή) — https://www.synigoroskatanaloti.gr
• European Commission — consumer protection and dispute-resolution information — https://commission.europa.eu/law/law-topic/consumer-protection-law_en